To access the FTP FAQ section, first log in to the AwardSpace hosting panel.

Then, click the FTP Manager icon, located within the Website Manager box:

Then, while within the FTP manager page, head to the top of the screen and click on the FAQ blue tab:

This will open the FAQ section, and you are completely able to browse the entirety of it:

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To use the FTP configuration files, you should first access them.

First, log in to the hosting panel.

Then, make sure to create an FTP account.

Read also: How to Change Password of an FTP account.

Now that you are in the AwardSpace hosting panel, head to the FTP Manager:

Now, while on the FTP Manager page, select an FTP account you wish to use. To do so, click the blue + icon next to each of your FTP accounts:

Once you click the + icon, a new section with buttons will appear. Click on FTP Configuration Files:

A list of available configuration files will appear. Each file is designed to fit different FTP management platforms such as FileZilla, CoffeeCup Free FTP, Cyberduck, and WinSCP:

Now, you can download the config file for each of your hosted websites. To do so, simply click on the Download Config File or Legacy FTP Config buttons, right below the icon of each FTP platform:

Now, you can use the file to transfer files via the platform you choose.

If you are not sure how to proceed, then check our articles on the topic:

• FTP Connection Settings
• What is an FTP Server
• What is an FTP Port

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To change your FTP password, log in to the AwardSpace hosting panel first.

Then, you should create an FTP account.

After that, via the FTP Manager page, head to the FTP accounts section and click the blue + sign on the account for which you wish to change the password:

Once you click the + sign, a new section with buttons will appear. Once you see it, click on Password:

Yet, a new section will appear. It prompts you to change the password to that particular FTP account. To change your password, simply type in the new one in the New Password field:

N.B! Remember that each password must contain a lower case letter, an upper case letter, a digit, a special character, and must be 8 – 32 symbols long.

Once you come up with a password, retype it in the Confirm Password field:

After that, simply click the blue Change Password button just below:

AwardSpace will immediately apply the changes. Once it does, a confirmation message will appear on the screen.

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Here’s how to proceed.

First, register for any of our web hosting services.

Then, log in to the AwardSpace hosting panel.

Once within the hosting panel, click the FTP Manager icon within the Website Manager box:

After you click the icon, a new page will open. There, you should type down the FTP Username you wish to use, the FTP password, and confirm the password you chose.

You can also restrict access to any existing folder on your account by typing in the path in the FTP Path field:

Now that you have typed down everything required to create your account, click on the blue Create FTP Account button.

You will see your new account within the FTP Accounts section:

You can access various options by clicking the blue + button on the left of the account you just created:

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How to Create an FTP Account?

When you sign up for a website hosting plan, we automatically create a default FTP account on your behalf. Your default FTP account login details are the same as your Control Panel’s username (client ID number) and password.

In addition to being able to use your default FTP username, you can also set up an additional account on your FTP server. To add a new FTP account, please follow the below-mentioned steps:

1. Log into your AwardSpace Control Panel.
2. Visit the FTP Manager section.
3. Fill in the appropriate fields.
4. Finally, click on the Create FTP Account button.

Congratulations! You have successfully created a new FTP account.

Note: Our policy requires that you set up a unique password for every FTP username that you create in your Control Panel. It is also mandatory that you use complex passwords – your password must be at least 8 characters long and must contain both letters and numbers.

Note: If no FTP Path is assigned, the system will assign the default path to the FTP user account – /home/www/.

How Would I Go About Changing my Password?

To change the password for an FTP account, click on the Options icon right next to the corresponding FTP username and open the Password tab.

You will be prompted to type in and confirm your new password. To finalize the password change process, click Change Password.

What is a Hosting Path and How to Change It?

The Hosting (Directory) Path represents the access level of your FTP username for your hosting directories. A username with a Hosting Path /home/www/ has access and management rights over all files and folders on your FTP server.

If you want to give someone else (a friend of yours or your web developer) access to a specific directory on your server, you can use the FTP Manager’s Hosting Path feature to achieve that.

To assign a different directory path for a secondary FTP account, click on the Hosting Path tab and specify your destination folder in the Path field (as illustrated below).

How to download an FTP Configuration File?

Currently, there are three FTP configuration Files you can choose from:

• FileZilla
• CoffeeCup
• Cyberduck

To download the FTP configuration file for a specific FTP account, click on the FTP Account you wish to configure.

Open the FTP Configuration Files tab and click on the Download Config File button for your FTP client software.

A new dialog box will appear prompting you to specify your domain/sub-domain name.

In order to download the configuration file, simply click on the Yes button.

Can I Create an FTP Username without my Client ID Number?

Our Shared hosting platform is configured in such a way, that your additional FTP usernames always start with your client ID followed by an underscore symbol. The only way to configure your own FTP usernames would be on a VPS plan.

Is It Possible to Delete my Default FTP Account?

Currently, our system does not support the deletion of default (primary) FTP accounts from a server. The only FTP accounts (usernames) that can be removed from a server are the ones that were manually created by the account owner.

To delete a secondary FTP username, open the Delete tab and press Delete.

You will see a confirmation dialog asking: This will delete the FTP Account. Are you sure?

Click Yes in order to finish the deletion process.

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