F.A.Q. - AwardSpace.com https://www.awardspace.com/kb/f-a-q/ Free Web Hosting with PHP, MySQL, Email Sending, No Ads Wed, 28 Feb 2024 13:13:36 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.awardspace.com/wp-content/uploads/2022/09/awardspace-favicon-120x120.png F.A.Q. - AwardSpace.com https://www.awardspace.com/kb/f-a-q/ 32 32 I Didn’t Receive a Welcome Email. What should I do? https://www.awardspace.com/kb/didnt-receive-welcome-email/ Thu, 18 Mar 2021 14:22:28 +0000 https://www.awardspace.com/?p=48935 If you did not receive a welcome email inside your inbox within a few minutes please check your SPAM folder as well. Although rare, it is possible that the welcome email which we have sent you is blocked or greylisted by your mail provider. If you do not receive the welcome email either in the […]

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If you did not receive a welcome email inside your inbox within a few minutes please check your SPAM folder as well. Although rare, it is possible that the welcome email which we have sent you is blocked or greylisted by your mail provider.

If you do not receive the welcome email either in the INBOX or the SPAM folder please contact us via Live Chat or send us an email to support@supportindeed.com and we will assist you further.

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How to Upload a Website to Your Hosting Account? https://www.awardspace.com/kb/upload-website-hosting-account/ Thu, 18 Mar 2021 14:20:50 +0000 https://www.awardspace.com/?p=48934 To get started, you will probably want to upload your site and test it on a free subdomain. Please go to your control panel Domain Manager menu and create a free subdomain on any of the domains you are allowed as options in the dropdown menu. You will notice that a corresponding directory for that […]

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To get started, you will probably want to upload your site and test it on a free subdomain. Please go to your control panel Domain Manager menu and create a free subdomain on any of the domains you are allowed as options in the dropdown menu.

You will notice that a corresponding directory for that subdomain is automatically created for it with the path: /home/www/sub.domain.com and such folder is created in the File Manager.

Please make sure you upload your web data (site) to this folder. You will then be able to address your site by typing in http://sub.domain.com (note “www.” won’t work for subdomains).

If you do not have an FTP client yet, we recommend you download and familiarize yourself with FileZilla. Very efficient and easy to use http://filezilla-project.org/download.php?type=client

To establish FTP connection, please start your FTP client, type in the login details in their respective fields

  • FTP Hostname: You can find the available hostnames for your FTP account connection via the Information tab inside the FTP Manager
  • FTP Username:You can find the FTP username inside the FTP Manager
  • FTP Password: You need the password which you have assigned for your FTP account. The password for the default (main) FTP account should be the same as the password for your hosting account if you did not change it.

If you are using a particular FTP client that also has a field input for “Remote directory”, please type in: / or /home/www/

You may find the File Manager very useful to browse over your site’s files and even edit these files.

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“This domain still has no index.html page uploaded!” and How to Fix it? https://www.awardspace.com/kb/this-domain-still-has-no-index-html-page-uploaded-fix/ Thu, 18 Mar 2021 14:18:41 +0000 https://www.awardspace.com/?p=48930 The page which you see is our default index.html which is automatically added when you create or add a domain/subdomain from the Domain Manager. To stop seeing this page you will have to upload your own index page inside your domain/subdomain directory. You can upload your index file and the rest of your files via […]

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The page which you see is our default index.html which is automatically added when you create or add a domain/subdomain from the Domain Manager.

To stop seeing this page you will have to upload your own index page inside your domain/subdomain directory.

You can upload your index file and the rest of your files via the File Manager or FTP client such as FileZilla. Before uploading your index file you might want to delete our default one in case the FTP client fails to overwrite the file.

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What PHP Functions are Disabled on Free Hosting Accounts? https://www.awardspace.com/kb/php-functions-disabled-free-hosting-accounts/ Thu, 18 Mar 2021 14:17:25 +0000 https://www.awardspace.com/?p=48927 The following PHP functions are disabled on free accounts due to system/security reasons: allow_url_fopen fsockopen pfsockpen getrusage get_current_user set_time_limit getmyuid getmypid dl leak listen chown chgrp realpath link exec passthru curl_init For further restrictions on our Free Hosting plans, please refer to our Terms of Services page and check the FREE Hosting section. If you […]

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The following PHP functions are disabled on free accounts due to system/security reasons:

  • allow_url_fopen
  • fsockopen
  • pfsockpen
  • getrusage
  • get_current_user
  • set_time_limit
  • getmyuid
  • getmypid
  • dl
  • leak
  • listen
  • chown
  • chgrp
  • realpath
  • link
  • exec
  • passthru
  • curl_init

For further restrictions on our Free Hosting plans, please refer to our Terms of Services page and check the FREE Hosting section.

If you are still not sure if a specific function is disabled you can send us an email to support@supportindeed.com or open a trouble ticket via the support menu in your hosting control panel

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Can I Edit my php.ini Settings and/or Switch the version of the PHP? https://www.awardspace.com/kb/edit-php-ini-settings-switch-php-version/ Thu, 18 Mar 2021 14:16:03 +0000 https://www.awardspace.com/?p=48924 The PHP version can be changed on all of our hosting plans including the free one. You can make this change from the PHP Settings page inside your hosting control panel. However, php.ini can be changed only on our paid hosting plans. Here are the prices for our premium hosting plans.

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The PHP version can be changed on all of our hosting plans including the free one. You can make this change from the PHP Settings page inside your hosting control panel. However, php.ini can be changed only on our paid hosting plans. Here are the prices for our premium hosting plans.

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What happens if I Lose my Username/Client ID and/or Password? https://www.awardspace.com/kb/lost-username-client-id-password/ Thu, 18 Mar 2021 14:13:38 +0000 https://www.awardspace.com/?p=48920 If you remember your account client ID and email you can use the password reset feature from the lost password page. If you do not remember your client ID you can contact us via the Sales Live chat or email to support@supportindeed.com and we would be happy to assist you further. Please note that in […]

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If you remember your account client ID and email you can use the password reset feature from the lost password page.

If you do not remember your client ID you can contact us via the Sales Live chat or email to support@supportindeed.com and we would be happy to assist you further.

Please note that in order to gain access to your account it is necessary to be able to access the email which you have used to sign up. If you no longer have access to your email address we might not be able to provide you with access to your account.

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I Uploaded my Website but it Doesn’t Show up When I Try to Reach it Through a Web Browser. https://www.awardspace.com/kb/uploaded-website-doesnt-show-browser/ Thu, 18 Mar 2021 14:11:36 +0000 https://www.awardspace.com/?p=48917 First things first, it is important to understand whether the browser response is “Server not found” or it forwards to the browser’s embedded search engine and the response is “No results found for…”. If you get these types of responses and you use a domain make sure it uses the correct NS settings. NS settings […]

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First things first, it is important to understand whether the browser response is “Server not found” or it forwards to the browser’s embedded search engine and the response is “No results found for…”.

If you get these types of responses and you use a domain make sure it uses the correct NS settings. NS settings are listed in your Domain Manager section under the Information tab after you add the domain.

Next, check whether you uploaded the site to the exact folder location associated with the respective domain/subdomain. Visit your File Manager and browse in the respective folder that corresponds to the subdomain/domain and make sure the site’s files have been uploaded correctly and files’ permissions are 755.

Important: If you are using the free plan and the subdomain/domain is loaded in the browser but then gets redirected to a 404 error or to our utility domain/subdomain – the page you are trying to view most probably contains the abusive word, which our filtering system prevents to be displayed as part of our security measures on the free type accounts. In this case, you can send us an email to support@supportindeed.com or open a trouble ticket and our technical support will assist you further.

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Website Based on PHP has Difficulty Displaying the symbols £, €, etc. When text is Called from a Database, How Can This be Fixed? https://www.awardspace.com/kb/website-php-not-displaying-the-symbols-called-database-fix/ Thu, 18 Mar 2021 14:08:56 +0000 https://www.awardspace.com/?p=48914 Here are several things you need to set up in order to have these signs displayed correctly: – Inside your control panel, phpMyAdmin should be set to the following Unicode standard: ‘utf-8’; – Meta tags on all pages should be: <meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″> – All texts should be imported into the database using Unicode […]

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Here are several things you need to set up in order to have these signs displayed correctly:

– Inside your control panel, phpMyAdmin should be set to the following Unicode standard: ‘utf-8’;

– Meta tags on all pages should be: <meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″>

– All texts should be imported into the database using Unicode standard: ‘utf-8’ as well;

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What is the Maximum PHP Memory Size Limit that AwardSpace Supports? https://www.awardspace.com/kb/maximum-php-memory-size-limit-that-awardspace/ Thu, 18 Mar 2021 14:07:16 +0000 https://www.awardspace.com/?p=48912 The PHP memory limit on the free hosting platform is 32MB and cannot be changed or exceeded. On a premium server, you can maximize your available memory resources by modifying your php.ini and increase the memory_limit to the value required by your website.

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The PHP memory limit on the free hosting platform is 32MB and cannot be changed or exceeded.

On a premium server, you can maximize your available memory resources by modifying your php.ini and increase the memory_limit to the value required by your website.

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Enable Zend Ioncube Support for your Web Hosting Account? https://www.awardspace.com/kb/enable-zend-ioncube-support-for-your-web-hosting-account/ Thu, 18 Mar 2021 14:05:34 +0000 https://www.awardspace.com/?p=48910 This instruction applies only for paid hosting accounts and requires you to EDIT the php.ini file. Once you have opened  the php.ini file scroll at the bottom where you will find a similar line depending on the PHP version you are using: ;zend_extension = /usr/local/ioncube/ioncube_loader_lin_7.3.so To enable Ioncube simply remove the comment “;” and save […]

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This instruction applies only for paid hosting accounts and requires you to EDIT the php.ini file. Once you have opened  the php.ini file scroll at the bottom where you will find a similar line depending on the PHP version you are using:

;zend_extension = /usr/local/ioncube/ioncube_loader_lin_7.3.so

To enable Ioncube simply remove the comment “;” and save the php.ini file.

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